Refund Policy
All products come with a FREE replacement warranty for 30 days from purchase*.
- If your item is defective, damaged, or does not match the description, please contact us within 48 hours of receiving your order at support@strenzia.com. We will replace or refund your purchase after verification.
- If you received the wrong item (color, size, or product), contact us within 48 hours and we’ll send the correct item.
- For defective products, please include photos or videos in your email.
⚠️ Note: Misuse, accidental damage, water damage, or abuse of the product are not covered.
*Covers damaged/defective items, wrong items, or incorrect color/size.
🔄 Returns Policy
- Our returns policy lasts 30 days from the purchase date. After 30 days, we cannot offer refunds or exchanges.
- Items must be unused, in original condition, and in original packaging.
- Certain items cannot be returned, including perishable goods, intimate/sanitary items, hazardous materials, and flammable products.
Partial refunds may apply if:
- Items are not in original condition, are damaged, or missing parts not due to our error.
- Returns are made after 30 days.
❌ Cancellations
- Orders can be canceled within 24 hours after confirmation.
💵 Refunds
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- Approved refunds will be processed and applied to your original payment method within a few business days.
Late or missing refunds:
- Check your bank account and credit card first.
- Contact your bank or credit card company if you don’t see the refund.
- Still missing? Contact support@strenzia.com.
🔄 Exchanges
- We only replace items if they are defective or damaged.
- To exchange for the same item, email us at support@strenzia.com.
🎁 Gifts
- If your order was marked as a gift, you’ll receive a gift credit for the returned item.
- If not marked as a gift, the refund will go to the original purchaser.
🚚 Return Shipping
- Contact support@strenzia.com before returning your product.
- Customers are responsible for return shipping costs. These are non-refundable.
- Returns must be sent to the warehouse it came from (e.g., China).
- Shipping time for exchanges may vary depending on your location.
- We cannot guarantee we will receive your returned item if not sent correctly.
Privacy Policy
At sTrenzia, protecting your personal information and safeguarding your privacy is our top priority. We follow key principles to ensure your information is collected, used, and maintained responsibly.
Our Privacy Principles
- Accountability – sTrenzia is responsible for protecting any personal information under our control. We have designated a privacy officer to ensure compliance.
- Identifying Purposes – We collect personal information only for specific purposes, such as processing orders and providing customer support.
- Consent – We obtain your knowledge and consent before collecting, using, or disclosing personal information, except when required or permitted by law.
- Limiting Collection – We only collect information necessary to fulfill our services. Collection is done fairly and lawfully.
- Limiting Use, Disclosure & Retention – Personal information is only used or shared for the purposes it was collected, unless you consent otherwise or as required by law. Information is retained only as long as necessary.
- Accuracy – We strive to keep your personal information accurate, complete, and up-to-date.
- Safeguarding Information – Personal data is protected using security measures appropriate to its sensitivity.
- Openness – We provide clear information about our policies and practices regarding the management of your personal information.
- Customer Access – You may request access to your personal information to verify or correct it.
- Handling Complaints & Questions – For questions regarding privacy or to make a complaint, contact our Privacy Officer at support@strenzia.com.
Types of Personal Information We Collect
sTrenzia collects only the information necessary to process orders, provide customer support, and improve our services. This may include:
- Name, email address, phone number, and mailing address
- Payment details (credit/debit card information)
- Order history and preferences
- Customer support inquiries and contact history
Providing personal information is always your choice. However, withholding certain details may limit the products or services we can provide. If additional information is needed to fulfill your request, we may contact you for clarification.
How We Use Your Information
- To process and fulfill orders
- To provide customer support and assistance
- To improve our services and personalize your experience
- To comply with legal requirements
All information is handled confidentially and stored securely.
Contact Us
For any questions regarding our privacy practices or your personal information, please contact us at:
support@strenzia.com
